Returns & Exchanges

At RY, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for unopened and unused products. If your item is faulty or not as described, our dedicated team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and that your request is made within 30 days of the delivery date.

• 2.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the return to receive your Return Authorization Number.

• 3.
  Pack and Label

  Securely package your beauty products to prevent damage during transit and clearly mark the outside of the box with your authorization number.

• 4.
  Ship and Track

  Send your parcel back to our warehouse using a trackable shipping service and wait 5-7 business days for your refund to be processed once received.